The agreement between us.

Who we are

Mama Junction sells organic bath, skin and sleep essentials for babies and mothers, from Flat 402, Road No. 12, Banjara Hills, Hyderabad, Telangana 500034. We trade only within India and price everything in Indian rupees.

Where these terms say “we” or “us”, they mean Mama Junction. “You” means the person placing the order.

Placing an order

Adding something to your bag is not a purchase. Your order becomes an offer when you pay, and the contract between us begins when we email you to confirm dispatch — not when the payment succeeds. Until that email, no contract exists.

We may decline an order, for ordinary reasons: the item sold out between your payment and our packing, we cannot deliver to the pincode, the price or description on the page was wrong, or the order looks fraudulent. If we decline after taking payment, we refund in full.

You need to be 18 or older to hold an account and place an order. Products for children are bought by adults for children.

Prices and payment

Every price shown includes GST. The price you pay is the one displayed when you check out, and it does not change afterwards. Delivery charges, where they apply, are shown at checkout before you pay — orders above ₹999 are delivered free.

We accept UPI, credit and debit cards, net banking and wallets through our payment gateway. Card details are handled by the gateway and are never stored on our servers.

Prices change from time to time, and a change never applies to an order we have already confirmed. If something is listed at an obviously wrong price — a decimal in the wrong place — we will tell you before dispatch and let you confirm the correct price or cancel for a full refund.

Delivery

We dispatch within two working days of confirming your order. Most orders reach metro addresses in three to five working days and the rest of India in five to eight, counted from dispatch rather than from payment. You get a tracking link by email and SMS when the parcel leaves us.

Risk passes to you when the parcel is delivered to the address you gave us. If nobody is available, our courier partner tries again before returning the parcel to us; a returned parcel is refunded minus the delivery cost actually incurred.

Shipping & returns sets out the timelines, the charges and what to do about a damaged parcel in full.

Cancellations and returns

You can cancel any order free of charge until it is dispatched, from Orders in your account or by emailing us. Once it is dispatched, treat it as a return.

Unopened items can be returned within seven days of delivery. Opened skincare, bath and feeding products cannot be returned for hygiene reasons unless they arrived damaged, faulty or wrong — a rule we would rather state plainly than bury.

Damaged, wrong or missing items must be reported within 48 hours of delivery, with photographs of the parcel and the item. We replace or refund, whichever you prefer.

Refunds

Approved refunds go back to the method you paid with, within five to seven working days of us receiving the return or approving your claim. Your bank may take a few days more to show it, which is outside our control.

A refund covers what you paid for the item. Delivery charges are refunded too when the fault was ours — a damaged, wrong or missing item, or an order we cancelled.

Using our products safely

Everything we sell is for external use unless the label says otherwise. Patch test a new product on a small area first, follow the label, and stop using it if skin reacts.

Nothing on this website is medical advice. Baby skin varies, and a paediatrician who knows your child is better placed to advise than any product page. If your child has a diagnosed skin condition or allergies, ask them before you buy.

Ingredient lists, weights and expiry dates come from the manufacturer and are printed on the pack. Where a pack differs from the website, the pack is correct.

Your account and your content

Keep your password to yourself; orders placed from your account are treated as yours. Tell us straight away if you think someone else has access and we will help you secure it.

Reviews and photographs you post stay yours, and you give us permission to show them on this website and in our own marketing. We remove content that is abusive, false, someone else’s work, or an advertisement for something else. We do not edit a review to make it kinder.

What belongs to whom

The Mama Junction name, our writing, photography and page designs belong to us. Brand names and logos of the products we stock belong to those brands, and appear here because we sell their goods.

You are welcome to share our pages. Copying our copy or images for another shop is not covered by that.

Where our responsibility ends

We are responsible for selling you goods that match their description and are of satisfactory quality. Where something goes wrong because of us, our liability is limited to the value of the affected order.

We are not responsible for delays caused by events outside our control — courier disruption, weather, a strike, a government restriction — though we will tell you what is happening and refund you if the delay makes the order pointless.

None of this limits liability that cannot be limited by law, and none of it affects your statutory rights as a consumer.

Raising a complaint

Write to our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within 30 days, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Grievance Officer, Mama Junction, Flat 402, Road No. 12, Banjara Hills, Hyderabad, Telangana 500034. Email care@mamajunction.com, phone +91 98490 55112, Monday to Saturday, 10am to 6pm IST.

If we have not resolved it to your satisfaction, you can escalate to the National Consumer Helpline on 1915, or to the consumer commission for your district.

Governing law

These terms are governed by Indian law, and the courts at Hyderabad, Telangana have jurisdiction over any dispute arising from them.

We update these terms when the law, our processes or our range changes. The version that applies to your order is the one published when you placed it, and the date at the top of this page says when we last changed anything.