Getting it to you, and back.

Where we deliver

Anywhere in India that our courier partners serve, which is most pincodes. Enter yours at checkout and we will tell you before you pay if we cannot reach it.

We do not ship outside India yet.

Delivery charges

Orders above ₹999 are delivered free. Below that, the charge is shown at checkout before you pay — there is never a delivery cost added after you have seen the total.

The charge is per order, not per item, however many parcels we need to send it in.

How long it takes

We pack and dispatch within two working days of confirming your order. Orders placed on a Sunday or a public holiday start counting from the next working day.

From dispatch, most orders reach metro addresses in three to five working days, and the rest of India in five to eight. A remote pincode can take a little longer, and the tracking link is the most accurate answer at any moment.

Every order gets a tracking link by email and SMS when it leaves us, and you can see it under Orders in your account.

If it is late

Tracking will usually show why — a failed delivery attempt, or a courier hub delay. If it has not moved for three working days, write to us with your order number and we will chase the courier and tell you what we find.

If a parcel is confirmed lost, we send a replacement at no cost or refund you in full, whichever you prefer.

Damaged, wrong or missing

Tell us within 48 hours of delivery, with photographs of the outer parcel, the packing and the item. That is what lets us claim from the courier and settle with you quickly.

We replace the item, or refund it in full including delivery, whichever you ask for. You do not pay return shipping when the fault is ours, and we do not ask you to post it back before we act.

What can be returned

Unopened items in their original packaging, within seven days of delivery, with the invoice.

Anything that arrived damaged, faulty, past its expiry date, or simply not what you ordered — opened or not, and outside the seven days if the fault only became apparent later.

What cannot be returned

Opened skincare, bath, oil and feeding products. These go on a baby’s skin or in a baby’s mouth, and once a seal is broken we cannot know how a product has been stored, so we will not sell it to someone else and we cannot take it back. The exception is the one that matters: if it is faulty, damaged or wrong, being opened makes no difference.

Gift cards, and items marked non-returnable on the product page — which we say on the page, before you buy, not afterwards.

How to start a return

Go to Orders in your account, choose the order and select Return, or email us with your order number and what went wrong.

We reply within two working days with either a pickup slot or a return address. Most pincodes get a free pickup; where our courier cannot collect, we ask you to post it and we reimburse the actual postage.

Pack it as it arrived, with the invoice inside. Keep the courier receipt until your refund lands.

Refunds

We check the returned item within two working days of receiving it, and refund within five to seven working days of approving it.

Refunds go back the way you paid: to the card, UPI ID or wallet used. For a bank transfer we will ask for the account details in writing. Your bank may take another few days to show the credit.

Delivery charges come back to you whenever the fault was ours. On a change-of-mind return of an unopened item, we refund the item and keep the delivery charge you paid.

Exchanges

We do not run exchanges as a separate process, because a refund and a fresh order is faster for you and easier to track for us.

If you want the same item in a different size or variant, place the new order whenever you like and return the original; the two are handled independently and neither waits on the other.

Cancelling an order

Free until dispatch, from Orders in your account or by email. We refund in full, within five to seven working days.

After dispatch, you can refuse the parcel at the door or return it once it arrives. A refused parcel is refunded minus the delivery cost we actually paid.

Raising a complaint

If any of the above did not happen the way this page says it would, write to our Grievance Officer. We acknowledge within 48 hours and resolve within 30 days, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Grievance Officer, Mama Junction, Flat 402, Road No. 12, Banjara Hills, Hyderabad, Telangana 500034. Email care@mamajunction.com, phone +91 98490 55112, Monday to Saturday, 10am to 6pm IST.